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    Many people see conflict as a negative experience. In fact, conflict is a necessary part of our personal growth and development. Think of when you were trying to choose your major in university, for example, or trying to decide between two jobs.
    However, conflict becomes an issue when the people involved cannot work through it. They become engaged in a battle that does not result in growth. When this type of conflict arises, negative energy can result, causing hurt feelings and damaged relationships.
    This workshop will give participants the tools that will help you resolve conflict successfully and produce a win-win outcome. This workshop will be in Khmer and is suitable for anyone who wishes to improve their conflict management skills.

    Workshop Objectives:

    • What conflict is and how it can escalate.
    • The types of conflict and the stages of conflict.
    • The five most common conflict management styles and when to use them.
    • How to increase positive information flow through non-verbal and verbal communication skills.
    • Effective techniques for intervention strategies.
    • Ways to manage conflicts to enhance productivity and performance

    Workshop Topics:

    Module One: Getting Started

    • Workshop Objectives
    • Pre-Assignment Review
    • Action Plans and Evaluations
    Module Two: Defining Conflict
    • What is Conflict?
    • Positives and Negatives
    • Inner conflict
    • Interpersonal conflict
    • Group conflict
    • Open Conflict vs Hidden Conflict
    Module Three: Understanding Behaviour
    • Spontaneous & Reflective Behaviour
    • The Johari Window
    Module Four: Stages of Conflict
    • The Five Stages of Conflict
    • Another Version of the Conflict Process
    • Conflict Outcomes
    • Strategies for Dealing with Conflict
    Module Five: Conflict Management Style Questionnaire
    • The Questionnaire
    • Scoring
    • The Conflict Grid
    • Pros and Cons
    Module Six: The Role of Communication in Conflict Management
    • The Communication Chain
    • Other Barriers
    • Establishing Positive Intent
    Module Seven: Essential Communication Skills for Conflict Management
    • Active Listening Skills
    • Paraphrasing Skills
    • Powerful Questions
    • Probing Techniques
    • Body Language
    Module Eight: Conflict/Opportunity
    • The Conflict/Opportunity Test
    • Skills Test
    Module Nine: Conflict and its Management
    • Visualizing Conflict
    • Strategy for Conflict Management
    Module Ten: Helping Others Through Conflict
    • Preparing for Conflict
    • Conflict Management with Facilitation
    • Setting Norms
    • Coaching Through Conflict
    • Managing Your Emotions
    Module Eleven: Wrapping Up
    • Review and Questions
    • Action Plans and Evaluations



"The Hr practitioners and the HR Manual designed by The Capacity Specialists--it really inspires. It is really value added for the private sectors, civil society organizations, and even the government institution to learn, to gain more knowledge. Especially both practical skill and theory--that is what I found. It is very added value and it fulfills the skills mismatch within current Cambodian context."

-excerpt from an interview with Mr. Mak Chamroeun