Edmund Seow is a trainer and facilitator with over 11 years of experience transforming organizations around Asia. Edmund’s open and engaging facilitations are highly experiential. He has implemented people improvement and innovation solutions for SMEs and MNCs like AVIVA in Singapore and RMA, Smart, and AMK in Cambodia. His work in DBS Bank in Singapore as an internal consultant to implement service culture change impacted over 900 staff in 83 functional teams.

The work of his team helped the bank secure Singapore’s Innovation class certification and awards for Best In-house contact centre, and Best customer service delivered, and the Best Bank award in Singapore award from Finance Asia for 2013.