Where We Can Deliver Impact

The Capacity Specialists is committed to helping clients achieve real impact and positive results. Read below for some of the areas where we can help organisations improve their performance.

Leadership

The Capacity Specialists develops leaders using a 3-pronged approach – they are effective role-models for their team, they inspire and motivate their team and they drive results in the organisation. This ensures a balance of self-leadership, team leadership & functional leadership. By doing this, leaders can lead their teams to consistently achieve KPIs.

Our services to help with Leadership include:

If you want motivating & inspiring leaders who lead their teams to consistently achieve KPIs, book a complimentary consultation.

Employee Productivity

Productive employees are those with the right mind set, the right skills and the right tools. The Capacity Specialists helps your team develop a growth mind set and provides them with the skills and tools to perform their jobs with maximum efficiency and effectiveness.

Our services to help with Employee Productivity include:

If you want productive employees who work efficiently, effectively and have the right mind set, book a complimentary consultation.

Employee Engagement

According to a Gallup study, organisations with high employee engagement achieve higher productivity, higher customer loyalty/engagement, better safety, lower turnover and higher profitability, among other positive outcomes. The Capacity Specialists takes a holistic approach to drive better engagement in your people ranging from improving your culture, empowering your people and improving their wellness.

Our services to help with Employee Engagement include:

If you want productive employees who work efficiently, effectively and have the right mind set, book a complimentary consultation.

Sales

The Capacity Specialists improves sales performance by ensuring your sales team is motivated and doing the right things, consistently. By understanding what your top sales people do and your sales process, we aim to replicate this behaviour into the rest of your sales force, building new habits. Sales success depends on consistency – top sales people know what it takes to be successful and they do this consistently.

Our services to help with Sales include:

If you want a motivated sales team that consistently achieves sales targets, book a complimentary consultation

Customer Service

In a competitive marketplace a key differentiator is your customer service and customer experience. The Capacity Specialists works with you to understand what Customer Service you want your team to deliver and then instils these behaviours into your team. Consistency is the goal, so your customers experience your quality customer service no matter where they interact with you.

Our services to help with Customer Service include:

If you want consistent, quality customer service delivery at every customer touch point, book a complimentary consultation

Innovation

The ability to innovate has been identified as a key success factor for organisations. Innovation creates strategic advantage and enables organisations to adapt to the changing world. The Capacity Specialists will help you to create an innovation culture where your employees can not only come up with new ideas, but also implement them to create value.

Our services to help with Innovation include:

If you want a team that is able to innovate to help your organisation stay ahead, book a complimentary consultation HERE

Learning & Development

The Capacity Specialists will help you upgrade the effectiveness and impact of Learning & Development in your organisations with cutting edge practices. From improving the ability of your managers to deliver learning (both face-to-face and virtually) to ensuring every learning intervention gives you the results you want, we focus on an end-to-end solution.

Our services to help with Learning & Development include:

If you want a Learning & Development team that can deliver real impact, book a complimentary consultation

Recruitment

One of the challenges of traditional recruitment and selection is to gain insight into the real behaviours of candidates, as traditional interviews are not so effective. The Capacity Specialists has a different approach by helping you understand the natural behaviours of candidates in pressure situations in one day.

Our services to help with Recruitment include:

  • Assessment Day

If you want better quality new recruits, book a complimentary consultation 

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